Welcome to the Village family! In no time, you will have switched financial institutions. Thank you for choosing Village Bank. If we can be of any assistance throughout this transition, please do not hesitate to contact our Customer Care Team at:
Phone: 866.806.9306
Email: villagecustomercare@villagebank.com
After completing the four SIMPLE steps outlined below, your switch will be complete!
Reach out to us anytime if you have questions or need additional support.
1. Stop Using Your Previous Checking Account.
Allow time for all outstanding checks and debits to clear—usually about 10 days. You should leave the account open until all direct deposits and automatic payments have successfully switched to Village Bank. Set a reminder for 10 days from now on your calendar to look back at your old account and make sure everything has cleared.
2. Move Direct Deposits To Village Bank.
Notify anyone making direct deposits to your previous account of your new Village Bank account information. We have a Direct Deposit Authorization Form available to assist you in quickly making this switch. Other institutions may require additional documents to make this change. Contact anyone making direct deposits to your previous account to verify the documentation they require.
3. Transfer Automatic Payments and Bill Pays To Village Bank.
Notify anyone deducting automatic payments from your previous account of your new Village Bank account information. There is an Automatic Payment Form available to assist you in quickly making this switch. Review the latest bank statement from your previous account to make sure you don’t overlook any recurring auto drafts.
4. Close Your Previous Checking Account.
After all your checks and automatic payments have cleared, close your previous checking account. We’ve created a simple form for you to notify your previous financial institution of your decision to close your account(s). Remember to securely destroy all checks and debit cards related to your closed accounts.
Personal Transfer Kit Forms
- Automatic Payment Authorization Form
- Automatic Payment and Direct Deposit Checklists
- Authorization To Close Accounts
- Direct Deposit Authorization Form
- Make the Switch! Personal Transfer Kit Brochure
Why do it alone?
Meet Shannon Shaw of your Village Bank Concierge Team. Our role is solely dedicated to serve you with an in-depth, VIP experience, and one-on-one support through the full extent of our relationship.
If we can be of any assistance throughout this transition, please do not hesitate to contact our Concierge Team at conciergeteam@villagebank.com.
