Watch our uchoose rewards video Watch our cardvalet videoRewards Debit Card

Our cards work better together. Combine points from your debit and credit cards to earn rewards faster. With the Village Bank Debit MasterCard®, you can shop and earn points with every purchase, redeem them for rewards, and prevent fraud by turning the card on or off in one touch.

Village uChoose Rewards

uChoose Rewards logoEarn points on daily transactions with your personal Village Bank Debit MasterCard® and redeem them for cash back, giftcards, and merchandise. All you need to do is sign up! Cardholders will earn:

  • 2 points for every $4 spent on signature based transactions.
  • 1 point for every $4 spent on all other debit purchases.

Visit the Village Debit & Credit Card Rewards page for more detailed information.

 

Village CardValet

CardValet logoCardValet is an app that allows you to manage your card, on your terms. You can control your debit card activity from your smartphone to help prevent fraud or identity theft. Just download the app through the Apple App Store or Google Play and link your accounts. With CardValet, you can:

  • Instantly turn your debit card on or off.
  • Set transaction controls for dollar amount limits, merchant categories, and geographic locations.
  • Receive alerts when your debit card is used, approved or exceeds the transaction limits that you set.
  • Stay in-the-know about potential fraud with alerts on attempted, declined transactions.
  • Get real-time balances for your accounts and browse recent transactions.

Visit the CardValet site to learn more about how to take control of your debit card. You can also go to the Education Center Personal Banking to view an instructional video about CardValet.

 

Frequently Asked Questions

What benefits are included with my Village Bank Debit MasterCard?

In addition to our rewards program and card valet service, your Village Bank Debit MasterCard has all of the MasterCard benefits that you expect, including Personal Identity Theft Resolution Services, Extended Warranty on purchases, Price Protection, and more. Read about the full MasterCard benefits for your personal card or business card.

What should I do if my card is lost or stolen?

If you lost your card or if it was stolen, call Village Bank Customer Care. Contact us at 804.419.8919, Monday - Wednesday: 8:30 am - 5:00 pm; Thursday - Friday: 8:30 am - 6:00 pm; Saturday 9:00 am - 12:00 pm EST. You can always email us at villagecustomercare@villagebank.com. Call 1.800.472.3272, for our 24-hour service.

If you have the CardValet app, make sure to freeze your card as soon as you have misplaced it.

What should I do if my card is about to expire?

Replacement debit cards are issued on the 15th of the month, before your card expires. They’re mailed in a plain white envelope and Village Bank will not be printed on the envelope for security reasons. Only our address of P.O. Box 330, Midlothian VA, 23113 will appear. Make sure your replacement card isn’t disregarded as junk mail!

How do I avoid problems with my debit card if I’m planning on traveling?

Please give us a heads up through our customer care email, villagecustomercare@villagebank.com. In the email, please give us your travel dates as well as your destination to prevent any disruption in service.

What should I do if I suspect fraudulent activity?

Please contact our Customer Care Team at 804.419.8919, Monday - Wednesday: 8:30 am - 5:00 pm; Thursday - Friday: 8:30 am - 6:00 pm; Saturday 9:00 am - 12:00 pm EST; use the Customer Care Team email; villagecustomercare@villagebank.com; or call the 24-hour service at 1.800.472.3272.

Make sure to constantly check your statements for any unwarranted activity on your Village Bank mobile banking app. And with Card Valet, you can freeze your card the second you suspect any fraudulent activity.

How do I change my PIN?

Please visit one of our branch ATMs or call 1.800.992.3808.

Are there transaction limits on my debit card?

Yes—your personal debit card has a maximum per day purchase limit of $2500. The limit for business debit cards is $3500. Cash withdrawals from ATMs are limited to $500 per day. Please contact your branch if you would like to increase your daily limit (subject to approval).

What is a CVV code and how do I find it?

Your Village Bank Debit Card has a 3-digit CVV code located on the back of the card. This code is in place to validate that your card is authentic in situations like mail, telephone or online orders where the card is not present.